Avaya IP Office Support in Orange County
Keep your Avaya IP Office phone system running smoothly with help from an Avaya Certified Implementation Specialist who has worked on IP Office since 2008.
Universal Technologies supports Orange County businesses with everyday changes, troubleshooting, upgrades, and SIP trunk projects, all at a clear hourly rate.
IP Office Systems We Support
We support IP500 V2 and IP Office Server Edition systems. Did another vendor install your system? That’s fine. We regularly take over IP Office systems that other providers installed and configured.
What We Help With
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Moves, adds and changes: new users, extensions, name changes, and phones moved between desks
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Auto attendants and call flows: menus, business hours, holiday routing, and hunt groups
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Voicemail: mailboxes, greetings, and voicemail settings
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SIP trunks: setup, troubleshooting, and PRI-to-SIP conversions
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Licensing: adding, transferring, and sorting out IP Office licenses
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Phones and handsets: setup, replacement, and handset issues
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Upgrades: planned IP Office software upgrades
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Troubleshooting: dropped calls, one-way audio, call quality, and routing problems
Why Universal Technologies
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Avaya Certified Implementation Specialist and Avaya Partner, working with IP Office since 2008
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Enterprise experience at small-business prices
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Clear, upfront pricing
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Response within 2 hours on service requests
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We also support your network (Cisco, Meraki, Palo Alto Networks, SonicWall, Ubiquiti), so call quality problems don’t get bounced between vendors
Pricing
​On-site support: $200/hour, 1-hour minimum.
Remote support: $200/hour, billed in 30-minute increments.
Moving Off Avaya or Modernizing Your Phones?
If you’re ready for a change, we can help you replace PRI lines with SIP trunks or migrate from IP Office to Microsoft Teams Phone. We’ll plan the cutover so your numbers and call flows carry over with minimal downtime.
Serving Businesses Across Orange County
We support businesses in Irvine, Newport Beach, Lake Forest, Costa Mesa, Tustin, and surrounding areas.
Frequently Asked Questions
Do you support IP Office systems installed by another vendor?
Yes. We regularly take over systems installed by other providers.
​Can you work on our system remotely?
Yes. After a one-time onboarding, which includes an initial assessment and any on-site setup needed, most changes and troubleshooting can be handled remotely. That keeps costs down and gets you help faster.
How much does Avaya IP Office support cost?
On-site support is $200/hour with a 1-hour minimum.
Remote support is $200/hour, billed in 30-minute increments.
Can you help us move from PRI to SIP trunks?
Yes. We handle PRI-to-SIP conversions, including setup and testing on your IP Office.